Orders are processed within 24–48 hours (Monday–Friday). You’ll receive a tracking number via email once shipped.

Yes! All orders ship free via express shipping, with no hidden fees.

• USA & Canada: 6–10 business days
• UK, Australia, New Zealand: 7–11 business days
• Other countries: 8–12 business days
  (Delays may occur due to customs or local carriers.)

You’ll receive a tracking number via email once your order ships. Allow 48 hours for tracking updates.

Delays can happen due to customs or carrier issues. Contact us at contact@equirelief.com for assistance.

You have 30 days from delivery to request a return if the item is unused, in original condition, and meets our eligibility criteria.

Email contact@equirelief.com or call +1 (307) 310-2914 (WhatsApp ONLY) within 7 days of receiving your order to initiate a return.

Customers cover return shipping unless the item was damaged, defective, or incorrect (we cover costs in those cases).

Refunds are processed immediately after inspection and take 3–5 business days to reflect in your original payment method.

Yes! If your item is faulty or damaged, we offer a free replacement or full refund, your choice.